Welcome to Flowers Kings Cross. These Terms & Conditions govern your access to and use of our online flower delivery service, which serves customers throughout Kings Cross and surrounding areas. By placing an order with us on our website, you acknowledge that you have read, understood, and agreed to be bound by these terms. Please read them carefully before making a purchase.
Flowers Kings Cross offers a broad range of floral arrangements and gifts for delivery to customers in Kings Cross and nearby localities. Orders may be placed via our website, where you will be guided through the selection process, including the choice of bouquet, delivery date, recipient details, and any personalised messages. Once an order is submitted, you will receive an order confirmation outlining the details and confirming receipt. Please check this confirmation carefully and contact us promptly if there are any discrepancies.
Order acceptance occurs when you receive an explicit order confirmation from Flowers Kings Cross. We reserve the right to decline or cancel any order prior to confirmation for reasons including, but not limited to, unavailability of flowers, inability to obtain authorisation of payment, errors in product or pricing information, or if we suspect fraudulent activity.
Orders for same-day delivery are subject to cut-off times, which will be indicated during checkout. While we always strive to honour your requested delivery dates and times, adverse weather, public holidays, or other external circumstances beyond our control may affect delivery schedules. In such cases, we will notify you as soon as possible to rearrange the delivery.
Due to seasonal and regional availability, certain flowers may not always be obtainable. In such cases, Flowers Kings Cross reserves the right to substitute products of equal or higher value and similar style and colour to ensure the timely fulfilment of your order. Rest assured, substitutions are always made with the utmost care to preserve the overall look and feel of the arrangement chosen.
Any additional gifts or items included with your order, such as chocolates or balloons, are also subject to availability and may be substituted where required. You will not be charged extra for any substituted items of higher value.
All prices for our products and delivery services are listed in British Pounds Sterling (£) and are inclusive of applicable UK VAT, unless otherwise stated. Delivery charges, if applicable, will be clearly displayed at the checkout prior to order confirmation.
Flowers Kings Cross accepts payment online through a secure payment processor. Accepted payment methods typically include major credit and debit cards; full details are provided at checkout. All payments must be authorised and cleared before your order is processed for delivery. The security of your financial data is of paramount importance to us, and we use industry-standard SSL encryption for all transactions.
We deliver to all addresses within Kings Cross and the contiguous area as defined on our website. It is your responsibility to provide accurate delivery information, including the recipient’s name, address, contact number, and any specific delivery instructions. Flowers Kings Cross cannot be held liable for failed deliveries due to incorrect or incomplete delivery details.
If the recipient is unavailable at the time of delivery, our courier will attempt to leave the flowers with a neighbour, secure location, or return them to our store, as appropriate. A delivery note will be left whenever possible. In the event that re-delivery is required, additional delivery charges may apply. We cannot be responsible for the condition of flowers upon redelivery if the initial delivery attempt was unsuccessful due to recipient absence or incorrect address information.
You have the right to cancel or amend your order in accordance with the Consumer Contracts Regulations 2013 and our store policy. For cancellations or amendments, please contact us as soon as possible. Orders may generally be cancelled or amended without charge provided the request is received before the order has been prepared or dispatched. Once preparation has begun or the item has been dispatched, cancellations or amendments may not be possible, and you may be liable for the full value of the order.
For custom and special orders, including those for weddings or events, specific terms may apply. Please refer to our dedicated event order terms or contact us prior to placing such orders for clarification.
Owing to the perishable nature of flowers, all claims for damages or deficiencies must be made within 24 hours of delivery. If you are dissatisfied with your purchase, please contact us promptly with clear details and photographic evidence where possible. We may, at our discretion, offer a replacement, refund, or credit depending on the circumstances and in accordance with your statutory rights.
Flowers Kings Cross aims to deliver every bouquet in perfect condition. However, issues such as delays due to courier services, incorrect addresses, or extreme weather conditions are outside our direct control, and may not be eligible for full refunds. Refunds will be processed using the original payment method within a reasonable timeframe once entitlement is confirmed.
Flowers Kings Cross takes reasonable steps to ensure that all information about our products, prices, and delivery is accurate, and that orders are fulfilled as agreed. To the fullest extent permitted by law, we exclude liability for loss or damage arising from your use of, or inability to use, our website or services, except where caused by our negligence.
While we endeavour to deliver flowers at the requested date and time, we cannot be held responsible for delays or non-performance arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, industrial disputes, or failure of external service providers. In such cases, our liability will be limited to the value of the order placed.
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
All content on the Flowers Kings Cross website, including text, images, graphics, and logos, remains the property of Flowers Kings Cross or its licensors and is protected by United Kingdom intellectual property laws. You may not reproduce, copy, modify, distribute or display any part of this website without our prior written consent.
Your privacy is important to us. All personal data provided to Flowers Kings Cross during the order process is handled in accordance with current UK data protection law. Information is collected solely for the purpose of processing your order, fulfilling deliveries, and, where you have consented, providing updates and offers via email or other channels. We will never sell or share your data with third parties except as necessary to deliver our service.
We are committed to providing the highest standards of service across Kings Cross and the surrounding areas. Should you have any queries, feedback or complaints concerning our online flower delivery services, please use the contact form on our website. We endeavour to resolve all issues promptly and to your satisfaction.
If any part of these Terms & Conditions is deemed unenforceable or invalid, such provision will be modified to the minimum extent necessary or, if not possible, deemed severed; the remainder will continue in full force and effect.
No waiver of any term by Flowers Kings Cross shall be deemed a further or continuing waiver of such term or any other term. These Terms & Conditions constitute the entire agreement between you and Flowers Kings Cross regarding your use of our services, superseding any prior agreements or understandings.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the English courts.
Flowers Kings Cross reserves the right to make changes to these Terms & Conditions from time to time. Any changes will be posted on our website and will take effect immediately unless stated otherwise. Continued use of our online flower delivery service following any such amendments constitutes your acceptance of the updated terms.
These Terms & Conditions apply to all Flowers Kings Cross customers placing orders for flower delivery online within Kings Cross and the surrounding areas. By using our service, you confirm your acceptance of these terms. Should you have any questions regarding these Terms & Conditions, please contact us through our website before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Cross , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Cross .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
