At Flowers Kings Cross, we are committed to delivering the finest, freshest flowers to our valued customers throughout Kings Cross and the surrounding areas. Our Fresh Flower Guarantee ensures that every bouquet and arrangement arrives looking vibrant and beautiful, making us the trusted local florist for nearby households and businesses. Your satisfaction is our top priority, and our returns, refunds, and complaints policy is tailored to support this commitment.
We take every care to protect your order during transit. In the rare event that your flowers or floral arrangement arrive damaged or in poor condition, please notify us as soon as possible. To help us resolve the issue swiftly, keep the flowers in their original packaging and take clear photos of the damage. This will help us understand the problem and offer the best solution.
As part of our promise to the Kings Cross community, we guarantee the freshness of our flowers for a minimum of 48 hours from the time of delivery, provided the flowers are cared for according to our care instructions. If your flowers do not meet our freshness standards within this timeframe, please let us know. We stand by our commitment to provide only the freshest blooms available.
Your peace of mind is important to us. Should your order fall short of your expectations for any reason relating to quality, freshness, or condition upon arrival, you are entitled to choose between a full refund or a replacement bouquet. We will assess each case individually and work with you to find the most suitable resolution. Please contact us with photos and a description of the issue to begin the process. Refunds will be processed using the original method of payment, and replacements will be arranged for a suitable date and time convenient to you.
If you wish to make a complaint about your flowers or any part of your experience with Flowers Kings Cross, our team is here to help. Please get in touch within 48 hours of delivery with your order details and the nature of your complaint. We value open communication and welcome feedback as it helps us improve our service. Every complaint is taken seriously and investigated thoroughly. We will keep you informed throughout the process and aim to resolve all issues as promptly and fairly as possible.
Flowers Kings Cross takes immense pride in serving our local community of Kings Cross. We believe that every customer deserves stunning, fresh flowers and a service they can trust. Whether you are a household, local business, or gifting to someone special nearby, rely on us for floral excellence and customer care you can depend on.
For queries regarding returns, refunds, or to lodge a complaint, please reach out with your order number and other relevant details. Our friendly team will respond promptly to assist you. Thank you for choosing Flowers Kings Cross – your trusted Kings Cross florist dedicated to the highest standards of quality and service.
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